IQor-a US-headquartered business process outsourcing (BPO) contact center firm appears to be performing corporate alchemy by providing its staff generous wages and benefits. This BPO firm is also successfully competing against offshore companies and operations that has enabled it to grow its American staff by 50 percent.
According to BusinessWeek, iQor pays salaries and bonuses to its employees that are nearly 50 percent above the industry norms, with best of its contact center agents making it more than $1, 00,000 per year. It also provides universal health insurance to its American employees.
iQor also has its business process outsourcing operations in Canada, the Philippines and the U.K. It has increased its revenues at 40 percent clip for past four years. According to the reports of the media firm, it handles financial services and industry specific tasks for some of the major names like BBC, CapitalOne, MetroPCS Communications and DirecTV.
As a result of which iQor has added nearly 3,000 jobs in U.S where it has 12 locations and houses nearly 11,000 employees. This has helped to create a number of business process outsourcing firms. The company recently issues a release announcing that hire more 100 agents in the next two months at Columbus, Ohio Center.
iQor business process outsourcing firm has set an example for other call centers. The company has successfully won major business contracts in a highly competitive and cost driven market like telesales and other BPO services and at the same time be generous with their employees.
Eric Smith