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A premiere IT and ITES firm has decided to expand its horizons with new acquisitions in the BPO sector. CDS Global Services, a wholly-owned subsidiary of CDC Corporation is looking at an organic growth and expansion in the Indian BPO market.

The amount of money, as spelt out by the Managing Director of CDC Global Services, Rajan N Vaz, is between $15-20 million. Their target is to expand their BPO wing by the third quarter of the year. This will include two new BPO offices with a seating arrangement to accommodate 450 call center agents. They also announced about using the hosted solutions of Tata Communications in a mutually beneficial technological partnership.

CDC will be using Tata’s Instacc platform to expand their call center business activities. A point to note here is that CDC started its operations in the first quarter of 2009 with a strength of 50 call center agents only. They have two offices, one each in Mumbai and Pune.

Anthem Solutions, Inc. a managed service provider engaged in facilitating the entry and expansion of BPO companies in the country has received another accreditation from the Philippines Economic Zone Authority (PEZA) for its newest facility in Ortigas, Pasig City.

This BPO unit will be opened in partnership with country’s leading real estate developers, Ortigas and Company Limited Partnership (OCLP). Anthem Solutions is an affiliate of the leading systems integration and technology solutions provider, Diversified Technology Solutions International, Inc (DTSI).

Silver City in Frontera Verde, Pasig City, is a 22,000 sq.m building was initially used as an auto mall and events venue. The BPO unit is the newest addition to the Anthem’s roster of PEZA-certified facilities in Metro Manila and around Philippines. This includes One World Square in McKinley Hill and Fort Legend in Global City, Fort Bonifacio and Amigo Mall in IIolio. This is not the first time that Anthem has partnered with OCLP; it has set up facilities at the Ortigas building in Ortigas Center and VMall of Greenhills Shopping Center in San Juan City.

OCLP Chief Operating Officer, Rex C. Drillon II said that, as a corporate citizen we look forward to boost the economy of the country by providing world class facilities that will attract BPO companies to set up offices in Philippines that in turn will provide job opportunities for Filipinos.

The new building is expected to be fully operational and leased to the capacity. It is expected to house at least 3,000 agents for BPO unit.

Tamil Nadu, 8th Sept, 09: Since the inception of BPO revolution in India during the late 90’s, not many organization had an idea that rural India which lacks basic amenities like drinking water, electricity and road connectivity will ever be able to handle BPO services.

But almost a decade since then, the state governments of Southern India are working aggressively to promote rural BPO concept not just as an employment generation scheme but as means to groom the BPO ecosystem. Governments in all southern states have either launched various schemes or are in the process of developing models to encourage private companies to set up BPO units in rural areas.

The rural BPO units have thus created a huge employment opportunities for the socially backward classes, school and college drop-outs and graduates who have lack of job opportunities in their areas.

Santosh Babu, MD of Electronic Corporation of Tamil Nadu (ELCOT), the IT arm of government of Tamil Nadu said that, rural BPO concept might not be new concept in the Indian context. Only a handful of them are running successfully with the help of large corporate houses and NGO’s. Presently the company is trying to create job opportunities for the youth who are standard 10^th dropouts or above by providing them respectable job opportunities in their areas.

Manila, Philippines, 3^rd Sept, 09: Less than a decade very few people could have imagined that Philippines would become business process outsourcing (BPO) powerhouse. This is second sought BPO destination after India. It has vastly larger talent pool, a longer industry track record and number of BPO services.

Infact, till 2001 Philippines was known as nascent call center industry. It only employed no more than couple of thousand employees engaged in low value-added work like answering phone related to technical queries through an inbound call center.

Gregory Domingo, former managing director of the Department of Trade and Industry’s Board remembers the exact moment when the tide turned in Philippines favor. He said that, they were in US during the President’s trip in late 2001 and his boss had decided to invite some officials of IT research firm Gartner for meal.

Over dinner, both the trade officials briefed Gartner officials and analyst about the potential of the country to become one of the BPO locations, banking on Filipinos traditional strengths and the varieties of BPO services it can provide.

The trade officials pointed out that Philippines had proficient English speakers, fluency in concepts of accounting, engineering, technical infrastructure and affinity to the culture of United States. This could be helpful in providing different BPO services.

Almost overnight major companies started to set up their BPO units. From 1,500 employees, the BPO industry is now setting sights to hire as many as million workers.