A premiere IT and ITES firm has decided to expand its horizons with new acquisitions in the BPO sector. CDS Global Services, a wholly-owned subsidiary of CDC Corporation is looking at an organic growth and expansion in the Indian BPO market.
The amount of money, as spelt out by the Managing Director of CDC Global Services, Rajan N Vaz, is between $15-20 million. Their target is to expand their BPO wing by the third quarter of the year. This will include two new BPO offices with a seating arrangement to accommodate 450 call center agents. They also announced about using the hosted solutions of Tata Communications in a mutually beneficial technological partnership.
CDC will be using Tata’s Instacc platform to expand their call center business activities. A point to note here is that CDC started its operations in the first quarter of 2009 with a strength of 50 call center agents only. They have two offices, one each in Mumbai and Pune.
Eric Smith